Customer Service Area

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• Launching of telephone self-services for Customers
• Renovation and improvement of further Customer Service Centres in Krosno Odrzańskie, Wolsztyn, Nakło nad Notecią, Gryfice, Świnoujście, Kościan, Świecie, Mogilno, Goleniów and Choszczno
• Production launching of a billing system for gaseous fuel settlements
• Implementation of automation processes in the customer service area through, among others, robotic business process automation (RPA) that will translate into timely achievement of key indicators within the implemented processes
• Production launch of the CRM system in the Contact Center
• Adaptation of the rules of processing, use and storage of personal data, forms and documents to the new provisions of the General Data Protection Regulation (GDPR) for efficient exercise of ENEA Customers’ rights arising from GDPR
• Launching of the functionality of arranging visits to Customer Service Offices via the website www.enea.pl or by Contact Center consultants